Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! Seller wrote me an apology saying she missed the order! requires a download . It is important to keep in mind that Mercari has a high volume of inquiries, and it can take the reps a while to respond. I just got burned on an item with a bad description because they would not approve the return. My payment was refunded just like it supposed to be. They refused despite just receiving my order. Millions of people use the app to buy and sell new and used items, making it a great platform to make extra money. STAY AWAY! So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. You will need to enter your email and name and come up with a password. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. I have sold more then buy The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. Be sure to explain in detail what the issue is and provide images and if applicable. However, its up to the seller to either accept your cancellation request or reject it. Too many times. They Lump together seller and buyer ratings to deceive you. etc., etc.. Youll also incur this fee for each direct deposit transfer rejected by your financial institution and when using Instant Pay as a transfer method. Ive found this feature to suggest prices on the low end, and therefore prefer to come up with the price myself. You claim the buyer lied to me about receiving the item.. Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. And the seller is still selling on Mercari. Short and to the point and understandable in laymans terms. yep, they had potential, but its just a scam site. Hashtags are optional, and give you more opportunities to appear for searches. Ive read many things about people in the same situation as me. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. OneShop also functions as your virtual assistant that works 24/7 to improve your reach by automating shares, follows, and more! Still waiting for an explanation of how my card was used. No, Mercari does not sell fake products. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. None of the items that I buy or sell are fake, either straight from the online store, or I get the items legit checked before I buy/sell them. One thing to keep in mind is that Mercari has a list of prohibited items. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! I paid $26 (w/shipping) for a puzzle of a Mustang car. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. Think you dont have anything worth selling? Save yourself some real money and buy on eBay. I would not do business with them even if I could save a ton of money. Exactly what I had wanted at great price. I sold my item within a few hours on ebay. It is not difficult to know whether it can still increase women. The seller did not send the original receipt as promised . You can calculate your total fees, profit and margin using Crosslists free Mercari fee calculator. If you need help, follow these steps to get in touch with them: As a seller getting your account suspended is no easy thing to handle. Procedure (Act no. Informative article, as always! A secure system for buying and selling. I have unsubscribed three times( documented). The correct course of action would be to destroy the bag and throw it in the trash. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-narrow-sky-1','ezslot_20',140,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-narrow-sky-1-0'); Otherwise, buyer will be eligible to cancel the order even if sent by you. I purchased an item off Mercari from some person in New Hampshire. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Huge federal crime, these platforms dont care, anything to make a buck. You can buy old but still good quality products from accounts on Mercari. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. This item was not damaged in shipping. protection", Listings that make false health claims or misuse terms (such as "virus", Make a note in your description on bundles: if a buyer purchases more than one item from you, you can ship them all together, and save them the cost of added shipping. Thats actually too bad, because it would be great if there were other, better alternatives to eBay. Dont forget to think about shipping weight and packing also! I have given up trying to get back my money. The exact size, colors, prints, measurements, etc. This will be my first-time. It is a legitimate e-commerce marketplace that connects buyers and sellers. Now that your Mercari account is set up, pick a room and find a few items you'd like to list first. But if youre looking around the house for things to sell and coming up empty, think again. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. Press question mark to learn the rest of the keyboard shortcuts. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. List it and you could get suspended. For more details, check out their full list of Prohibited Conduct page. Create a Mercari account Navigate to the Mercari website and click on the Sign-up button. Mercari sucks. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. and if you list the item again Ebay will again remove it, and to ensure you really have learned your lesson they will suspend your selling account, So don't. I've tried to spread my message about what is happening to me to other people, because honestly I do not want anyone to go through what I'm going through (I lost about $80, but I know some people are at risk of losing $1,000+ if they encounter the same situation, which is really easy to do). Call a lawyer. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. Any items sent without a tracking number are subject to cancellation, even if sent. Mercari steals your shipping insurance money. Therefore, make sure that your listing details are completely accurate to avoid such incidents. I will be reviewing every email after sending this information. In the example you give the answer would be NO. I had several back and forth emails with them but they would not grant me a refund. Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the . Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! When comparing Mercari vs eBay vs Poshmark, Mercaris fees fall in the middle. remove the listing and cancel any related transactions up to and including same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! Furthermore, Mercari has over 20 million monthly active users. Create an account to follow your favorite communities and start taking part in conversations. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. Amazon I never used just because I dont really like Amazon as a company. To avoid having your account be at risk for suspension, be sure to learn more about the prohibited Mercari items, which we'll be discussing in this blog. Can I recover my money from Mercari? Mercari prohibits the listing or sale of any item that is set forth in the Mercari executives including John Langerling are millionaires! The manufacturer or agent of the manufacturer is likely the one who reported your listing to eBay. Did not see the email right away. Huh? In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. If you fail to do these even unintentionally, the buyer may open a dispute against you and claim that the received product is not as described. According to the shirts fed ex tracking history it was picked up at a location of a warehouse in North Carolina( not Jersey) and inside of the package I received also had a thank you card from an Instagram replica boutique ( as In a place that recreates designer items as knock offs )located in Lagos Nigeria. 898. I purchased an item that was damaged beyond repair. I just want to protect people like that. You could attempt to send a stern letter from a lawyer to this scam buyer. Most sites to sell things have account setups that take hours to complete. Do not use this app if you are a serious seller. Think again. imho. Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. Mercari may not be used in connection with any product, service, transaction These people who fenced have felonies for theft. What does that mean literally came from a replica site? Mercari Local & Shipping - allow for both methods of shipping, which increases chances of a sale. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. They have ZERO support. I took my selling/buying seriously, almost like a second job. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. I live in ID and that was the address on the order. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. I attempted to work with the seller and received no response. Payments are processed on the site, preventing fraud or scamming people through the site. Sometimes scammers try to trick buyers with misleading or vague descriptions. Should it ne bad Enoch to warrant a refund. Also, you can always Edit it or reactivate it, add or change photos, or the shipping method. The Buyer had received the item, and also cancelled the sell, the same day. Can you sell fake stuff on Mercari? After that, sellers can rate the buyers. That is a VERO item. Most of the prohibited items are pretty obvious like illegal items, weapons, drugs, etc. Good Luck to you. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. Mercari selling has quickly become my favorite marketplace due to its streamlined selling process and massive pool of shoppers. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. This thread is almost 4 years old, so if you have additional questions, please start a new thread. I can't tell nor do I know - can't I list the purse as "not sure if authentic or not" or some such. If you've received a warning message from Mercari because you've listed a prohibited item or engaged in any prohibited conduct, then be wary because this can lead to temporary suspensions, account restrictions, or termination, depending on the severity of the warning or number of prior warnings received. This would be a good place to share your bad experiences just since this is basically a bad experience PSA anyway. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! However, there are situations when a weird and unique product becomes easier to sell on online marketplaces. E-cigarettes, e-hookahs, or other vaporizing instruments that contain It seems that all of the rotten sellers that were thrown off of Ebay and other like sites are scamming people on this site. to see if the package showed up. After selling on the platform well over a year, here are my best tips for selling on Mercari. I bought a camera lens and asked if it fit my camera. The seller kept asking me if I would like to cancel. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. The fellow would never ship the item. Pretty much the same thing. So if you haven't read the Terms of Service, it's not uncommon for a seller to disobey the guidelines. Your submission has been automatically removed because your account is less than one day old. Thats it for sellers!if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'ecomsay_com-netboard-2','ezslot_23',141,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-netboard-2-0'); Keeping these tips in mind is crucial for you to sell safely and avoid getting scammed. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. I wanted to add my negative review here along with ALL the other bad reviews of Mercari. Save my name, email, and website in this browser for the next time I comment. Start with a wide shot, and then get closer to show your potential buyer the details of the item. Confirm employees after the finished product. I purchased 2 working computers, got one, it was dead. Replicas are bad for everyone. tracking number incorrect, ordered a few weeks ago, still hasnt come. I am passionate about anything that touches entrepreneurship and on this website I share my experience with people about different online services and platforms. mens and womens clothing is very popular, Social Security Number or Tax Identification Number, Some form of government-issued identification. To resolve the account suspension issue, you must contact Mercari customer service. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. I think Im done with this site. These are items that copy the styling but do not purport to be originals. Check to be sure your items are suitable for selling on Mercari, and make an honest assessment . LUCKILY, I did not mark the item delivered only by pure chance. now returning it for no proper reason and they approved her request. I paid $500 and checked out the sellers reviews before purchasing. on Be as detailed and as honest as you can. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. Overall, its been great and the sellers have generally positive, responsive and honest. I am currently dealing with this issue. You must be a registered user to add a comment. Looking to make some extra money in the new year? The package was picked up by our regular USPS carrier on 9/28. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Wont even release funds for items people received. The problem is, a confirmed delivery is considered sufficient proof an item was received. Theft at the delivery site is often the reason you did not get it. Mercari sounds like a big scam site! This is the WORST customer service I have ever seen. Their product just needs to be believable for 3 days. termination or suspension. Thanks for your article! Its less important how the packaging looks, and more important how protected your item will be in transit. I already had a mens size 9 boot and ordered these because they were a different color. If a seller lists a prohibited item, this is a violation of terms of service that can lead to suspension or termination of the account. And if ur saying 3 days is plenty of time, youve obviously never seen a fake Luis Vuitton belt. Dont ever buy from this place buy from a legit marketplace! Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. Can You Transfer Money From Venmo to PayPal? In this article, we will compile a list of useful and actionable tips on how Mercari works, what you can sell on Mercari, what the Mercari seller fees and shipping options are, and how to sell on Mercari and other marketplaces fast and effectively by using Crosslist. Its comical that any of these platforms have community guidelines, they do not enforce them. Mercari will email you a shipping label. It is not a safe platform for buying. Their philosophy is simple: if you no longer need an item, rather than throwing it away, list it through their app, and make sure it finds a new home, while earning money in the process. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. Everyone who has stolen from me there STILL has accounts. I took their word for it and listed the purse. Replica items are what are called "knockoffs". In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). Second one never arrived. Sellers have no protections. After this last step, youre ready to list it! How to ship on Mercari will depend on which of the four methods you selected, but in any case its very intuitive. Digital items - any items where the order is fulfilled electronically or Ive reported it to Disney, Hulu and Netflix. MY REVIEWS WILL NOT BE KIND. I have been burned by Mercari more times in the past 6 months than I have in my entire 10 years on eBay. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? I have, in the last week, attempted to purchase three different listings. You wont be able to request a return or refund after that period. Got any questions or want to share your own experiences with Mercari? Last week I was reported for counterfeit items and my account was suspended. Its your call, but if you want to maximize your stores conversion rate, its best to add some more info about your product here. 131 of 1948). Im downsizing and thinking of online selling but didnt know much about it or this site. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. 'In honor of imnotlegolas for starting this subreddit. Ive tried both Mercari Shipping and Ship on Your Own over the years. I WOULD NEVER RECOMMEND USING THIS SITE. Please try again tomorrow. As I said already in the post, everyone that is buying and selling stuff has to be careful. I am filing small claims in my state of Wisconsin. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. Mercari has a strict policy of not selling counterfeit products and takes strict action against sellers who list fake products on the platform. Your email address will not be published.

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